Insurance dictionary

What you pay to be insured for a period. On Insurnao, premiums always display in VND.

The person or company that owns the policy and makes decisions about it. Can differ from the insured, for example a company buying for staff.

The person the policy protects. One policy can cover several people (a family, a group).

The most the insurer pays for a benefit or for the whole policy. Each benefit usually has its own limit.

The part of a cost you pay yourself before the insurance starts paying. A higher deductible usually means a lower premium.

A share of each cost you split with the insurer, for example you pay 20%, the insurer pays 80%.

What the policy does NOT pay for. Each insurer lists its own exclusions in the policy wording: always read them before buying, or ask Iris.

A stretch after the policy starts during which some benefits are not yet payable: common in health insurance (for example maternity or pre-existing conditions).

An illness or condition you already had before buying. Insurers treat these differently; declaring fully is always what protects you.

The insurer's official form carrying your details, plan choice, and signature. Insurnao pre-fills the insurer's ORIGINAL form for you to check and sign.

The insurer's process of assessing your application and deciding whether, and on what terms, to insure you. That decision always belongs to the insurer, not Insurnao.

Your request for the insurer to pay when a covered event happens. See the Claims guide for the steps.

The core travel benefit: treatment and hospital costs if you fall ill or have an accident on your trip.

The cost of moving you to the nearest suitable facility, or home, when local care is not enough. Especially important for high-medical-cost destinations.

Refunds your non-refundable costs (flights, rooms, prepaid tours) when you must cancel for a reason the policy covers.

Pays when your trip must end early because of a covered event, for example a close family emergency.

Single-trip covers one specific trip; an annual policy covers many trips across 12 months: often the fit for frequent travellers.

Treatment with an overnight hospital stay. The base benefit of every health plan.

Consultations, tests, medicine… without a hospital stay. Usually an optional add-on module.

Where the policy works, for example Vietnam, Asia, worldwide excluding the US, or worldwide. Wider territory, higher premium.

The age range an insurer accepts new applicants. Each insurer sets its own; if a plan doesn't appear in your results, an age limit is often why.

The health questions you answer on the application. It's between you and the insurer: Insurnao never judges its content.